Distributing Clue to Users
1st Edition October 2000
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Users eh? Can't live with 'em, can't leave 'em under the raised floor in the
machine room for more than a few weeks. In the end it's probably best if you
give them mininal amount of information required to keep them out of your way.
They say "Knowledge is Power". They are wrong (and you can tell them I said
so). Knowledge is Trouble, especially when it's in the wrong hands. And you
know that those hands are any hands but your own. And possibly the PFY's, but
don't bet on it.
Teaching users to actually do stuff can be a dangerous habit to get in to. You
can end up trapped in front of a group of ski-slope-headed middle-managers
forcing you to poke holes in the firewall to get their mp3 collection streamed
from home over your ISDN. You can spend forty minutes explaining the
difference between POP and IMAP to a secretary who still thinks every time she
gets a 404 that the whole internet is broken.
Still, at the end of the day, empowering the users is probably the best thing
to do. Teaching the little darlings to work without you acting as safety-net
is a good thing. Showing them how to edit their config files with vi is a good
idea. Letting them have the access to poke amanda and change the tapes is the
right thing to do while you're away or ill is just building resilience into the
Yeah. You go right on thinking that.
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